Many LSS companies embrace the principles of 5S in their operations. Increasingly this is true even in non-manufacturing industries such as health care. And many excel at their 5S implementation – in operations. The benefits are obvious to all: Better organization, clearer communications, improved safety, fewer mistakes and better quality. However, all too often the administrative areas and offices of these same firms are left out when it comes to 5S. And that is a shame because the potential for waste in office processes can be as large as – if not larger than – that seen in operations.Why does this happen? When considering a typical 5S project, most LSS practitioners immediately envision their operations. They can see the applicability of 5S in a machining cell, a packaging area, an assembly workstation, a teller at a bank, or an operating room at a hospital. Often the need for 5S is obvious.
In an office setting the need may be just as obvious with desktops covered with paperwork, stacks of books and magazines to be read, and notes randomly taped to monitors or tacked to walls. At times the most important piece of information is hidden away such as customer requirements taped inside a desk drawer or company standards posted behind a calendar. Some individuals working in an office find themselves making many trips to the copier, printer or supply room – all a form of Waste of Excess Motion. And everyone in an office has experienced the Waste of Waiting – for information, management approval or the printer to get fixed!
One key to success is to think more broadly about not only 5S but about LSS in general. Always remember – the basic and most important principle of 5S is to instill discipline in the workplace. This goes against the idea of many LSS practitioners who think 5S is just about getting more organized, or about improving cleanliness. By understanding that 5S is really about discipline this widens its applicability to any process. Remember also that 5S helps to establish a baseline. It helps to set expectations which is especially important for new staff.
The overarching goals of 5S bear repeating: A workplace that is:
• Clean, organized, orderly
• Safe
• Efficient and pleasant
• The foundation for all other improvement activities
To read more about 5S and to see 5S pictures, click here.(http://tmacdfw.org/5s/)
Interested in reading another perspective on 5S in the office? Here is one from TMAC’s Office Manager Katie Beaver… Click here!
