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Archive for Tag: value stream map

01
Sep

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Guardian Industries

Guardian Industries

Guardian Industries Continues to Strive Towards Lean Success   Guardian Industries is one of the world’s largest manufacturers of float glass and fabricated glass products. Headquartered in Auburn Hills, Michigan, the privately held Guardian group of companies employs 18,000 people worldwide (that’s more than 25 countries on five continents) and they are a valued source of the […]

01
Sep

0
American Airlines

American Airlines

American Airlines CLAIMS Success with Lean Techniques At American Airlines (AA), claims are an important component of total customer service/customer satisfaction. Between volume reduction and learning new Lean techniques, AA staff now takes pride in their new found ability to turn claims in 25% less time it used to take.   AA hopes to serve as […]